Is data an obstacle to creating customer value?
As the exponential growth of data from value-added services, new 5G use cases and the Internet of Things (IoT) continues, the opportunity to monetize your most plentiful resource has never been greater.
However, given the data landscape, there are inevitable challenges for telecommunication providers:
- Data is not connected enough. In many cases, it’s distributed across a plethora of business and operations support systems (BSS/OSS).
- Data is hosted across a multitude of platforms from SaaS to on-premise. Data quality remains an issue.
- Even when data is stored in an Enterprise Data Warehouse, very often considerable time is still required to turn data into actionable insights.
You may be facing these challenges:
- Customer engagement, operational and supply chain processes are disjointed, with data in silos and decisions made in isolation, leading to low customer satisfaction and churn.
- Opportunities to grow top-line revenue (increase ARPU), reduce churn, increase EBITDA and enhance experience are being left on the table.
- Sales and marketing teams lack insight because they do not have a single view of customers. Valuable time is lost having to work with multiple systems to carry out routine operations.
The ability to realize this value is down to being able to execute on the insight that comes from having a connected, contextual view of your data.
Create a connected 360° view of customers
Use Entity Resolution to join up internal and external data in real time and find connections between customers, suppliers, orders, tickets, inventory and billing records, even in the face of poor quality or incomplete data.
Uncover valuable insights
Leverage analytics frameworks to enhance customer experience, drive retention, uncover upsell and cross-sell opportunities and manage aspects of risk and compliance.
Quantexa’s open and cloud-native architecture helps to ease the path of integration with existing BSS/OSS (e.g. Salesforce) and cloud platforms (e.g. Google, AWS, Azure).
scale to billions of records
How can CSPs benefit from putting their data to work?
Customer Intelligence: Unlock potential business
Deepen customer engagement with a contextual view of structure, relationships, and merger & acquisition (M&A) activity
Understand multi-persona buying environments and behaviors for better bundle targeting
Enable higher prospect conversion with a relationship view in Enterprise and SME
Data Management: A new approach with added context
Establish a contextual single view of customers, their linked parties, products, and activity
Identify opportunities to improve asset utilization and remove lazy assets from your cost base
Join data from disparate sources using entity resolution, relationship networks and graph analytics
Reduce the cost burden of data management for current and future initiatives
Risk & Compliance Solutions
Reduce fraud risk – identify fraud based on relationship networks.
Improve KYC onboarding and management processes for a better customer experience.
Automate end-to-end credit approval and management.
Enhanced due diligence, monitoring
Supply Chain Solutions
Automatically generate a single view and network context of customers and/or suppliers
Continuously monitor data to detect changes and risk triggers within customer and supplier networks
Surface opportunities to develop reciprocal trading agreements with your customers and suppliers
Uncover supply chain inefficiencies, fraud, and CSR issues
How does Quantexa help CSPs?
Win more of your customers’ business
Uncover opportunities for product cross-sell to increase ARPU and reduce churn propensity. Identify under-served customer needs and relationships with competitors, to drive unification of supply of same or similar products.
Reduce customer churn
Retain your customers by generating early warning churn propensity alerts based on customer experience and behavior, combined with timely prompts for renewals.
Find high-value prospects with relevant connections
Provide your sales teams with high quality, prioritized leads including details of connections to your existing client base and wider organisation.
Identify and manage cost and revenue leakage
Help eliminate ‘lazy assets’. Surface cases where billing for active service inventory is inaccurate and discover orphaned 3rd party supply costs that lack a corresponding business or customer need.
Manage the stability and opportunities in your supply chain
Proactively manage disruption risk in the supply chain and establish benchmarks across various dimensions such as category, geography and ESG (Environmental Social Governance).
Continuously monitor exposure to commercial risk
Anticipate and act on credit and fraud risk by understanding the flow of transactions and relationships between parties in your customer and supplier portfolios, including use of 3rd party data.
Why use the Quantexa platform
Build once, use many, ingest to create a single view with networks
Apply your data to multiple use cases—without replicating data sets.
more accurate decisions
Use context to improve decision accuracy across the organization, find new opportunities and uncover risk.
Scale to billions of records
in batch or real time
Built on proven, scalable open source technologies like Hadoop, Spark and Elastic.
Future-proofed open architecture
Integrate seamlessly into your existing IT ecosystem, with flexible deployment options: native, or containerized for private and public cloud.
Ensure data transparency
Use explainable data linking, advanced AI and decision models for regulatory compliance.
Keep your data secure
Rely on granular security levels for dynamic control, with all activity audited.
Operationalize your data in a matter of months – not years.
Use entity resolution and data volume to overcome missing or poor quality data.
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Book a demo
See how our Contextual Decision Intelligence platform helps you better understand your customers, enables data-driven decision making and reduces enterprise risk.