Power Differentiated Experiences Using Customer Intelligence Solutions
Obtain a holistic understanding of your customers and prospects. Deliver hyper-personalized digital experiences. Use real-time insights to drive meaningful engagement.
Are your data challenges creating friction for your customers?
Your data isn’t connected – so customers suffer fragmented experiences across channels, business lines and geographies.
Attempts at personalized engagement fall short as these are based on partial, often outdated data.
Your sales, marketing, service, and analytics teams spend time trying to piece together information instead of adding more business value.
The Contextual Decision Intelligence platform
Unparalleled performance
Use context to find new growth streams
Transform the results of your commercial teams by quickly and accurately identifying high-value leads and opportunities.
Create a holistic, single view of your customers and prospects so you can concentrate on opportunities that are more likely to convert.
Make better decisions about your sales processes and opportunities for growth.
increase in conversion rates
reduction in prospecting time
Enhance Customer Intelligence with context
Our platform uses entity resolution and network analytics to create a holistic view of customers and drive timely, personalized engagement across digital and physical channels
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Connect data to create
a holistic view of your customers
Combine billions of internal and external data records to create a single, 360-degree view of your customers and prospects.
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Understand customer
relationships and behavior
Reveal hidden connections to see the relationships between people and organizations that matter most to your decisions, such as personal relationships, corporate ownership and supply chains.
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Uncover new intelligence
and revenue opportunities
Score customers based on propensity to buy or risk of churn. Identify interesting patterns of behavior and warm referral opportunities for new prospects.
Use the platform for Contextual Decision Intelligence
Benefits of Quantexa’s Customer Intelligence solutions
Go beyond a single customer view
Combine a 360 view of your customer with an understanding of the broader context they are living and operating in to discover unique insights.
Provide differentiated experiences
Unique insights enable truly differentiated experiences – provide your customers with ‘wow’ moments like no-one else
Discover new business and cross-sell opportunities
Leverage your client and contact network to reveal hidden connections to high value new business opportunities.
Empower your analytics team
Gear up with best-in-class dynamic entity resolution, graph network engines and an open analytics platform to give your analytics team the tools for value-add modelling.
Drive contextual engagement
Add context to your CRM data to understand what your customers want and personalise CX.
Prioritize your leads
Help your sales team focus on high-value prospects and leads most likely to convert, using automated lead prioritization.
Reduce customer attrition
Generate early warning alerts for attrition and timely prompts for renewals to improve customer retention.
Continuously monitor data
Automatically trigger alerts of new opportunities as data changes.
More solutions that help you drive value from your data
Get a fully Connected Customer view
Go beyond a single customer view by creating a dynamic, holistic view of customers and their relationships.
Drive more meaningful customer engagement
Embrace opportunities from digital channels and marketing, using a holistic understanding of behaviors, preferences and product and services needs. Provide engagement at key moments and a differentiated customer experience.
Uncover hidden growth opportunities
Provide sales and business development teams with unique, network-based insights to support better customer management, customer acquisition, product cross-sell and upsell and retention.
Supercharge your CRM
Take advantage of richer information and insights by connecting your CRM to broader firm-wide and external data. Get a single view across CRM instances and understand connections between clients, contacts and target accounts.
White paper
Accelerate revenue growth with customer intelligence
Find out how to identify new prospects, get referrals, better understand your customers’ needs and reduce churn with context and network analytics.
Discovering new opportunities with context
A Tier 1 bank needed to identify new upsell opportunities and increase share of wallet across relationship management business lines.
Our Customer Intelligence solution enabled the bank to:
- Generate £200m of new revenue
- Increase conversion rate by 50%
- Reduce prospecting time by 90%
KYC, Credit Risk and Customer Intelligence
One platform throughout the customer lifecycle
When you understand your customers inside-out, you can see new opportunities, you can spot hidden risks, and you can speed up information-gathering or onboarding processes.
Quantexa’s CDI platform lets you address these three applications in one place, in a single build, and using any data you have access to.
Why use the Quantexa platform
Build once, use many, ingest to create a single view with networks
Apply your data to multiple use cases—without replicating data sets.
Make faster,
more accurate decisions
Use context to improve decision accuracy across the organization, find new opportunities and uncover risk.
Scale to billions of records
in batch or real time
Built on proven, scalable open source technologies like Hadoop, Spark and Elastic.
Future-proofed open architecture
Integrate seamlessly into your existing IT ecosystem, with flexible deployment options: native, or containerized for private and public cloud.
Ensure data transparency
Use explainable data linking, advanced AI and decision models for regulatory compliance.
Keep your data secure
Rely on granular security levels for dynamic control, with all activity audited.
Speedy time-to-value
Operationalize your data in a matter of months – not years.
Overcome data
quality issues
Use entity resolution and data volume to overcome missing or poor quality data.
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Book a demo
See how our Contextual Decision Intelligence platform helps you better understand your customers, enables data-driven decision making and reduces enterprise risk.