Improve Customer Experience with Contextual Engagement
Get a holistic understanding of behaviors and service needs to provide engagement at key moments and a differentiated customer experience.
Is your CX truly personalized?
Information is siloed across channels and departments and customer-facing teams do not have the right tools to understand context.
Limited analytics in current MarTech solutions do not even begin to uncover potential data value.
Your business is missing out on potential red flags, and you don’t even know why customers are churning.
Use the platform for Contextual Decision Intelligence
Know what your customers need, when they need it
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Uncover new insight by applying analytical models to a rich network of customer and prospect data.
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Identify key triggers to engage, based on changes in customer profile, behavior and broader network insights.
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Integrate with your existing Marketing and Digital technology stack to drive meaningful engagement and hyper-personalized experiences.
Why use Quantexa’s Contextual Engagement solution
Connect data in a meaningful way
Join up data from all your MarTech applications with 99% accuracy and enrich it with network intelligence to gain real context.
Insights that make a difference
Empower your sales and marketing strategy with valuable insights in behavior changes, peer analysis, pricing intelligence and risk indicators.
Get alerted when the time is right
Always be one step ahead in knowing the best engagement opportunities, both on request and pushed out dynamically.
Frontline-friendly visualization
Use our open APIs to push insights into Salesforce or any other CRM, or use Quantexa’s easy-to-navigate UI.
More solutions that help you drive value from your data
Get a fully Connected Customer view
Go beyond a single customer view by creating a dynamic, network view of customers and relationships.
Uncover hidden growth opportunities
Provide sales and business development teams with unique, network-based insights to support better customer management, customer acquisition, product cross-sell and upsell and retention.
Supercharge your CRM
Take advantage of richer information and insights by connecting your CRM to broader firm-wide and external data. Get a single view across CRM instances and understand connections between clients, contacts and target accounts.
White paper
Accelerate revenue growth with customer intelligence
Find out how to identify new prospects, get referrals, better understand your customers’ needs and reduce churn with context and network analytics.
Discovering new opportunities with context
A Tier 1 bank needed to identify new upsell opportunities and increase share of wallet across relationship management business lines.
Our Customer Intelligence solution enabled the bank to:
- Generate £200m of new revenue
- Increase conversion rate by 50%
- Reduce prospecting time by 90%
KYC, Credit Risk and Customer Intelligence
One platform throughout the customer lifecycle
When you understand your customers inside-out, you can see new opportunities, you can spot hidden risks, and you can speed up information-gathering or onboarding processes.
Quantexa’s CDI platform lets you address these three applications in one place, in a single build, and using any data you have access to.
Why use the Quantexa platform
Build Once, Use Many, Ingest to Create a Single View with Networks
Apply your data to multiple use cases—without replicating data sets.
Make Faster, More Accurate Decisions
Use context to improve decision accuracy across the organization, find new opportunities and uncover risk.
Scale to Billions of Records in Batch or Real-time
Built on proven, scalable open-source technologies like Hadoop, Spark and Elastic.
Future-proofed Open Architecture
Integrate seamlessly into your existing IT ecosystem, with flexible deployment options: native, or containerized for private and public cloud.
Ensure Data Transparency
Use explainable data linking, advanced AI and decision models for regulatory compliance.
Keep Data Secure
Rely on granular security levels for dynamic control, with all activity audited.
Speedy Time-to-value
Operationalize your data in a matter of months – not years.
Overcome Data
Quality Issues
Use entity resolution and data volume to overcome missing or poor quality data.
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Book a demo
See how our Contextual Decision Intelligence platform helps you better understand your customers, enables data-driven decision making and reduces enterprise risk.